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Yes!
READ on for 6 Ways to Avoid Toppling over the pricing Edge!
As we face the mountain of inflation and rapidly rising price increases no one is immune. Business is grappling with supply, wage and production costs that in turn are passed onto their customers.
Some Small Business many may be facing their Pricing Tipping Point!
But what to do to avoid toppling over the edge!
Your most valued asset is your customers and clients. Without them, there are no sales and no revenue. Simply raising prices if used as a blunt instrument can be damaging and harm customer relationships. No Business wants disgruntled unhappy customers! or to lose them.
Keep reading, there are pricing solutions.
Smart Businesses see an opportunity to develop new customer relationships that acknowledge price pain points while still preserving margins. This approach is the art and science of pricing management.
6 Tipping Point Pricing Solutions:
- Communicate honestly with your Customers: Be upfront and open about price changes, and why they are needed. Clear and transparent communication is vital and will help mitigate any backlash. Most will understand and appreciate you are running a business.
- Deliver Excellent Service, Value and Quality for Money: Ensure you deliver on all of these. Focus on customer satisfaction and provide a shopping experience that brings them back for more. Back this up with customer surveys to know what your customers really want and need or would like!
- Creative Pricing policy: One price size doesn’t fit all! Take the time and effort to explore the science of pricing and develop your pricing strategy accordingly. For example, price changes tailored to product segments or items. Customers will react differently to price increases depending on how price sensitive they are. In simple terms, adjust price based on customers willingness to pay on product differentiation.
- Monitor the Market: keep abreast of your competition and their pricing and marketing strategies. In the world of ECommerce shoppers are just a click away from a range of best deals and offers. Know what’s going on to be in the game.

Recognise Your Tipping Point and Take Action before it’s Too Late!
Read on for our 5 Action Strategies!
Tipping Point, Breaking Point or Boiling Point, terms most likely you have heard. Described by Cambridge Business English Dictionary as, ‘a time during an activity or process when an important decision has to be made or when a situation changes completely’.
This Tipping Point once reached can be the difference between success or failure. To go forward or stop! There is a reaction. One that takes you onto bigger or better things or is the opposite, the equilibrium unbalance causing you, the scales to topple over into a downslide or stagnation.
For Small Business: What does it Mean in Reality?
If you are a Small Business struggling with the current inflationary pressures you may be reaching your tipping point. For example, how to respond to spiraling costs of supplies, wages and overheads. At what point do you tip over the edge. Customers are becoming thriftier and more selective in their shopping habits, while still chasing value and quality.
In seeking solutions do you increase your prices and at what point will you tip the balance and lose customers. Alternatively, keep absorbing the costs, reducing and losing your profitability until closure.
Example:
Cafe 1, cup coffee $6 increases to $8 a 33% increase.
Cafe 2, same cup $6 increases to $6.50 (16% increase), with gradual increases over two rises. i.e.incremental increases to reach the tipping point.
Alternatively, a lump sum increase can the tip point and lose customers.
What is your breaking point?
What to do!
Take action by understanding what a Tipping Point is and how to identify it.
A Tipping point is the turning point at which a product, brand, or company becomes either highly successful or faces failure. The ‘scales’ will topple or tip over to positively or negatively! With the latter, reaching a Tipping point at which damage is irreversible or accelerating.
Better to see and heed the warning signs!
- Profit margins reducing
- Cashflow challenges
- Sales turndown
- Customer complaints
- Supply issues
5 Action Strategies:
- Identify the problem. Gather all relevant information. Avoid putting it off.
- Bring your Team together. Put the issue on the ‘table’ to brainstorm problems and seek solutions.
- Reach out to your Customers. Be upfront, connecting with honest and open communication. Don't apologise.
- Engage a Business professional advisor if needed.
- Speak with Blackburn Accounting let us help you get on top of your Business matters

If you are one of the many Taxpayers hoping for a tax refund it is crucial to submit your return ‘right’!
That is, submit it with all the necessary supporting documentation. This step can save you and the ATO time and effort.
And with Tax Time fast approaching,
- it is a timely reminder to start now and get your ‘paperwork in order’.
- Also, make sure you have all the ‘evidence’, such as receipts, to substantiate your claims for deductions. This applies to all claims.
- Be aware, the ATO recently announced it is putting the microscope on tax deductions. Remote workers, landlords and workers taking a liberal approach when claiming travel expenses can expect scrutiny as part of a compliance crackdown.
- Have a job second that generates income remember to declare it! Freelancers, Influencers are also on the ATO's radar.
- Taxpayers, those ‘work-from-homers' are reminded of the changes to the generous tax concessions offered during the pandemic. Changes, effective from March 1 this year. Anyone making these claims must now prove how much time they spent working from home and what were actual work expenses, not to be confused with household expenses.
To claim or not to claim!
It’s important to know what a legitimate claim is and isn’t and that can be confusing. Avoid mistakes, if you need advice contact Blackburn Accounting, we are experienced and available to help you maximise your return within the ATO guidelines.
With costs of living spiraling what better way to add to your cashflow than with a tax refund cheque!

Although not announced as part of this year’s Federal Budget, it’s important for employers to note that the superannuation guarantee (SG) rate will increase from the current 10.5% to 11% on 1 July 2023.
Employers will need to remember to update your payroll system to comply with this increase. The new SG rate applies to payments made to workers on or after 1 July 2023.
Super guarantee percentage
PERIOD GENERAL SUPER GUARANTEE (%)
|
1 July 2022 – 30 June 2023 |
10.5% |
|
1 July 2023 – 30 June 2024 |
11% |
|
1 July 2024 – 30 June 2025 |
11.5% |
|
1 July 2025 – 30 June 2026 |
12% |
- Details can be found on the Australian Taxation Office website.
- Contact Blackburn Accounting if you need help or advice with this or other accounting matters.
Most importantly How is this Relationship affecting you!
Inflation, Wages and Productivity, it’s a push-pull relationship!
Inflation has surged, prices are rising faster than wages and the measures to counter inflation is hurting many, including Morgagees and Small Business owners.
Households sinking under the pressure of inflationary cost of living expenses are looking for answers and solutions. What to do, who to turn to!
Small Businesses too are seeking answers on how to survive and thrive during this period. They are under pressure on many fronts, including;
- With increased cost of goods and supplies how to maintain a profit margin
- Staffing, Wage-price dynamics - responding to demands
Inflation affects every area of Small Business, your Business, from the rising price of goods and services to how much your overheads cost, such as rent., to how much customers will pay for your products.
But, don’t be disheartened, there are answers, ways to meeting these inflationary challenges. Create your healthier relationship with the following!
4 Ways to Survive and Thrive during inflation:
- Get your pricing right: Be fair when setting your prices. Customers don’t want to be ripped off. Pricing should reflect the value and quality of products. Adapt your prices as needed to reflect the changed economic conditions. Avoid over or under-pricing. You need to maintain a reasonable profit margin to survive.
- Reward your Employees: Reward your staff with fair wages and incentives. Be creative. Staff will show appreciation with their contribution and extra effort. Encourage upskilling as growth opportunities if ‘monetary’ bonuses aren't an option.
- Keep on top of your cashflow: Cashflow is the lifeline of your Business. It’s critical to stay on top of what’s going out and coming in. Adopt processes and systems to issue invoices quickly and offer automated payment options. Closely monitor and manage your debtors ledger to get timely payments.
- Rework your Business Strategy: With changed circumstances now is the time to review, rethink and rework your Business Strategy. Be creative, look at what has changed and what opportunities it brings. Be progressive, consider what technological improvements may be possible and rethink, and look at new ways of doing Business. Going forward, adapt your Business model to the current economic environment.
What created this situation!
The high inflation we are experiencing is the fallout of the COVID pandemic and Ukraine conflict. These events interrupted supply in the global economy pushing up prices and costs. Along with this the fiscal and monetary policy responses to the pandemic underpinned a strong recovery in demand that also pushed up prices. In essence the ‘push pull’ of supply and demand!
How do we bring inflation down?

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